PRIVACY POLICY
How we collect, use, and protect your personal information
At Stayla Penang Homestay by Top Key, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you stay with us or use our services.
1. Information We Collect
We may collect:
- • Personal Identification Information: Name, passport or ID number, nationality, date of birth, gender.
- • Contact Information: Email address, phone number, home address.
- • Reservation Details: Dates of stay, room selection, special requests or preferences.
- • Payment Information: Credit card or banking details for booking and billing purposes.
- • Website Usage Information: IP address, device information, browser type (collected automatically when you use our website).
2. How We Use Your Information
We use your information to:
- • Confirm and manage your reservation.
- • Communicate with you regarding your booking, stay, or inquiries.
- • Personalize your experience based on your preferences.
- • Improve our services and offerings.
- • Comply with legal obligations (e.g., local guest registration requirements).
3. Sharing Your Information
Your information may be shared:
- • With payment processors for secure transaction processing.
- • With local authorities if required by law (such as for tourism reporting).
- • With service providers who assist in hosting our website or managing guest communications.
We do not sell or rent your personal data to third parties.
4. Data Protection
We use appropriate security measures to protect your data from unauthorized access, alteration, or disclosure.
5. Data Retention
We keep your personal information:
- • Only as long as necessary to fulfill the purposes outlined.
- • Longer if required by law (for example, guest registration records may be kept for a specific period).
6. Your Rights
You may have rights such as:
- • Access the personal data we hold about you.
- • Request corrections to any inaccurate or incomplete information.
- • Request the deletion of your personal data, subject to legal obligations.
- • Object to or restrict how we process your data in certain situations.
Cookie Use Policy
When you visit our website, Stayla Penang Homestay by Top Key may use cookies and similar technologies to enhance your experience.
How We Use Cookies
A cookie is a small element of data that a website sends to your browser, which may then be stored on your device. We use cookies on certain pages of our website to store your preferences, maintain session information, and enhance your browsing experience. This enables us to provide a more personalized level of service.
You can manage or disable cookies through your browser settings. However, please be aware that disabling cookies may prevent you from taking full advantage of the website's features, such as booking accommodations or accessing secure areas.
All cookie-related information is treated confidentially and will not be shared outside of Stayla Penang Homestay by Top Key, unless otherwise stated in this Privacy Policy. We may use aggregated data collected through cookies to make informed decisions about online advertising strategies.
Links to Other Websites
Our website may contain links to third-party websites of interest. However, once you leave our site, we do not have control over the external website. Therefore, we are not responsible for the protection and privacy of any information you provide while visiting such sites, and this Privacy Policy does not govern external sites. We encourage you to review the privacy policies of any external websites you visit.
Controlling Your Personal Information
You have choices regarding the collection and use of your personal information:
- • We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required to do so by law.
- • You may request access to the personal information we hold about you under the Data Protection Act 1998.
- • If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
Privacy Notice (PDPA Malaysia)
At Stayla Penang Homestay by Top Key, we respect and are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia. This Privacy Notice explains how we collect, use, and safeguard your personal data.
Collection of Personal Data
We collect personal data when you:
- • Make a booking or inquiry through our website or platforms
- • Communicate with us via email, phone, or messaging apps
- • Subscribe to our newsletters or marketing updates
The types of personal data we may collect include:
- • Full Name
- • Contact Information (e.g., phone number, email address)
- • Identification details (only if required for check-in)
- • Payment details (handled securely via third-party processors)
- • Any other personal data provided to us during the booking process
Purpose of Collecting Personal Data
We collect your data for purposes such as:
- • Processing bookings and payment
- • Providing customer service and support
- • Facilitating check-in and check-out
- • Sending important updates about your reservation
- • Compliance with legal and regulatory obligations
Disclosure of Personal Data
Your data may be shared with:
- • Our authorized staff and service providers (e.g., cleaning, maintenance)
- • Payment processing providers
- • Legal or regulatory authorities if required by law
We will never sell or rent your personal data to third parties.
Data Protection
We implement strict security measures to protect your personal data from unauthorized access, misuse, disclosure, or alteration.
Retention of Data
We retain your personal data for as long as necessary to fulfill the purposes stated above, or as required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our practices regarding the collection and use of personal information. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the information provided on our website.